Refund and Returns Policy
This policy explains the general return and refund approach for We Pyro It merchandise and service-related payments.
Merchandise Returns
If a merchandise item arrives damaged, incorrect, or defective, contact us as soon as possible with your order details and photos so we can review the issue.
Return Eligibility
Items should be unused, in their original condition, and returned with any original packaging when applicable. Some made-to-order, custom, worn, or final-sale items may not be eligible for return.
Refund Review
Approved refunds are usually returned to the original payment method. Processing time may depend on the payment provider.
Service Deposits and Event Payments
Fireworks display deposits, event retainers, and custom service payments may have separate terms based on the quote, agreement, event timing, permitting, preparation work, and cancellation timing.
How to Start
Email sales@wepyroit.com with your order number or event inquiry details.